Return & Refund Policy

Return & Refund Policy

Customer satisfaction is very important to us. Due to the nature of fragrance products, returns are subject to the conditions below.

Return Eligibility

A return request may be considered if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing or packaging defect.
  • The delivered product materially differs from the product ordered.

Return Conditions

  • Return requests should be submitted within 3 days of receiving the order.
  • Fragrance products must be unused and unopened.
  • Original packaging, seals, labels, and accessories must be intact.
  • Photos or videos may be requested to verify the reported issue.

Opened Fragrances

For hygiene and product-safety reasons, opened or used fragrances may generally not be eligible for return unless the product is defective, damaged, or incorrectly supplied.

Refunds

  • Refunds are processed after the returned product has been received and inspected.
  • Approved refunds are generally processed within 5–10 business days, depending on the applicable payment method and financial institution.
  • Original shipping charges may be non-refundable unless the return resulted from an error on our side.

Exchange Policy

Eligible products may be exchanged subject to product availability and return conditions.

Non-Returnable Products

Returns may not be accepted for:

  • Opened or used fragrances.
  • Products with removed or damaged safety seals.
  • Products damaged through misuse or improper handling.
  • Products returned without original packaging.
  • Products damaged after delivery due to customer handling.